Shipping Policy

1. Order Processing

Orders are subject to order review, payment confirmation, product availability, and any applicable compliance checks before dispatch. Processing time and dispatch availability may vary.

Please review your order confirmation for the details associated with your purchase. If you have a question about whether an order has been processed, contact our support team through the Contact Us page.

2. Shipping Methods and Costs

Available shipping methods and applicable charges should be displayed during checkout when available. The options shown may vary according to the shipping address, order details, and carrier availability.

Please check the shipping method and total charges before completing your order. Do not assume that a particular shipping method, delivery service, or free-shipping offer is available unless it is expressly shown at checkout or confirmed by Inno Peptides.

3. Estimated Delivery Times

Delivery estimates, when provided, are estimates rather than guarantees. Actual delivery may be affected by carrier operations, weather, destination-specific requirements, customs processing, or other circumstances outside the seller’s control.

Any delivery estimate provided for your order should be read together with the shipping option selected at checkout and the information in your order confirmation.

4. Shipping Address and Order Details

Customers should carefully review their shipping address, contact details, and order information before submitting an order. Incorrect or incomplete details may affect delivery.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address or order detail can be changed once processing or dispatch has begun.

5. Tracking and Delivery Updates

Tracking information may be provided when supported by the shipping method selected for an order. Where tracking is available, use the supplied tracking details to check the carrier’s latest shipment updates.

Carrier tracking information may take time to appear or update after dispatch. If you have not received expected tracking information or need help understanding a shipment update, please contact our support team.

6. Shipping Destinations and Restrictions

Shipping availability may differ by destination. Orders are subject to applicable laws, carrier restrictions, import requirements, and any product-specific shipping limitations.

Customers are responsible for understanding the requirements that apply to receiving an order in their location. An order should not be placed for delivery to a destination where the product or shipment is prohibited.

If a destination is unavailable during checkout, please contact us before placing an order. We do not promise delivery to every country, state, region, or address.

7. Delayed, Missing, or Damaged Shipments

If your shipment appears delayed, marked as delivered but cannot be located, or arrives with visible damage, contact us with your order reference and relevant details. Where appropriate, retain the package, shipping label, and photographs of any damage to help with review.

We will review the information provided and explain any available next steps. The outcome may depend on the shipment records, carrier investigation, applicable law, and the circumstances of the order.

8. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible through our Contact Us page. A request cannot be guaranteed once an order has entered processing or has been dispatched.

For information about returns or refund requests, please review our Refund Policy and Terms & Conditions.

9. Contact Us About Shipping

For questions about shipping options, an existing order, tracking information, or a delivery concern, contact Inno Peptides through the official support page. Include your order reference where applicable, but do not send payment card details or passwords.