Refund Policy
Information about refund requests, order concerns, damaged shipments, cancellations, and how to contact Inno Peptides for assistance.
1. Contact Us About an Order
If you have a concern about an order, contact our support team through the Contact Us page. Include your order reference, a description of the issue, and relevant supporting information.
Please do not include passwords, full payment card numbers, or other sensitive payment credentials in your message.
2. Refund Eligibility
Refund requests are reviewed individually according to the applicable purchase terms, the nature of the issue, and relevant legal requirements.
Before placing an order, customers should review the product information, order details, shipping information, and applicable policies. If you are uncertain about a product or order detail, contact us before completing the purchase.
Nothing in this policy is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited.
3. Damaged, Incorrect, or Missing Items
If an order arrives damaged, contains an item different from what was ordered, or appears to be missing an item, contact us with your order reference and a description of the issue.
Where relevant, include clear photographs of the item, packaging, and shipping label. Retain the packaging and affected items until you receive further instructions, where practical.
We will review the information provided and explain the available next steps based on the circumstances and applicable requirements.
4. Order Cancellations
If you need to cancel an order, contact us as soon as possible through the Contact Us page.
Cancellation may not be possible once processing or dispatch has begun. Any cancellation and refund will be handled according to the applicable order terms and legal requirements.
5. Return Requests
Contact us before returning any product. We will provide instructions if a return is authorized or otherwise required.
Do not ship items to an address that has not been confirmed by our support team. Return eligibility and handling may depend on the product, its condition, the circumstances of the request, and applicable law.
For products that may be subject to safety, handling, or storage restrictions, follow the instructions provided for the specific product and do not return an item without appropriate guidance.
6. Refund Processing
If a refund is approved, the available refund method and processing details will be communicated during the resolution of the request. The time it takes for funds to appear may depend on the payment provider or financial institution.
Contact us if you have received confirmation of an approved refund but need help understanding its status.
7. Shipping Charges
The treatment of original shipping charges, return shipping costs, and other order-related charges depends on the circumstances of the request, the terms applicable to the purchase, and applicable law.
Contact us for clarification before arranging a return or incurring return shipping costs.
For more information about shipment handling, please review our Shipping Policy.
8. Changes to This Policy
Inno Peptides may update this policy when necessary. Review the version published on this page alongside the terms that apply to your order and any rights provided by applicable law.
If a policy change affects an existing order, the applicable terms and legal requirements will determine how the matter is handled.
9. Need Help?
For assistance with a refund request, return question, cancellation, or order concern, contact our support team.
10. Helpful External Resources
The following independent resources provide consumer guidance and product-safety information. They do not replace the terms applicable to your order or constitute an endorsement of Inno Peptides.